Women chatting

Frequently Asked Questions

Need a hand? We’ve shared some of our most frequently asked questions to help you out!

SportU

Do I have to pay for use of the app or is it free?

For all of our female users SportU is free.

Can I search for a specific person in the app?

No, this is not possible.

Account

Why is my profile picture not shown in the app?

Your profile picture is checked manually by us to make sure it meets our guidelines. You don't have to do anything, after approval it will show up in the app. This is an extra service to protect you and your fellow users against fake profiles.

Why has my profile picture been rejected?

In order to give SportU users a fair and truthful image of you, something you probably look for in other people’s profile pictures as well, you must be clearly recognizable in your profile photo. If this is not the case, this may be a reason for disapproval.

Safety and privacy

I forgot my password. What should I do?

Select ‘forgot password’ at your sign-in page and follow the instructions.

Does SportU protect my personal information and data?

Within all of its power SportU takes the utmost care to handle the data of its users, as described in our privacy policy.

Rules and policy

How can I report other users?

If another user has misbehaved (according to the guidelines), you can report this user in the app. It is also possible to block this user.

What is the minimum age requirement for SportU?

The minimum age requirement for SportU is 18 years old. There is no maximum age limit to use SportU.

Trainers

How can a personal trainer log in?

After a positive completion of the registration process personal trainers will receive an email with their personal log in details and a link to their login page of the app.

How do I register as a personal trainer?

Registering as a personal trainer is easy. Go to www.sportu.eu/trainers and fill out the contact form. After this we will contact you as soon as possible. We are always looking for personal trainers so do not hesitate and sign up today!

How do you know that personal trainers are reliable?

Before the personal trainer is accepted into the app, they will through a specific registration process. During registration, we will check whether the personal trainer is sincere and has the correct qualifications to be accepted into the app.

Can personal trainers also be men?

Yes. Personal trainers in the SportU app can be both men and women.

How many events can I create as a personal trainer?

A big advantage of the personal trainers’ package is that unlimited events can be created. This means multiple events per day, week and/or month. Personal trainers can also plan ahead, they are able to create events for the future, they don't have to wait for an event to end.

What is the difference between a user and a personal trainer?

There are a number of differences between users and personal trainers. A few examples are: personal trainers can create unlimited events, they do not have to wait until their first event has ended before they can create a new event. Another difference is that personal trainers cannot use the chat function until a user has started it, this due to the safety of our users. Personal trainers must register via the contact form on www.sportu.eu/trainers and will receive a personal login to the app. Personal trainers also have the option to create paid events, this is exclusively for the personal trainers in the app, users who promote paid events are removed from the app immediately.

I am a personal trainer but I cannot start a chat, is this correct?

Yes, this is correct. For the safety of our female users, the initiative lies with our female users. The users have to start the chat. From that moment both personal trainers and users are able to chat.